So, what had been taking 90 minutes per plan, per member, is accessible proper there, with approach increased accuracy than what a human might do — as a result of they needed to undergo pages and pages of physician’s notes, which is humanly inconceivable. There may very well be a small phrase about some socioeconomic barrier in these notes that somebody might miss. However genAI doesn’t miss that. This venture — for which we received a CIO 100 award this 12 months — has, in the beginning, elevated our accuracy. It’s additionally helped our care managers massive time as a result of they every get assigned hundreds of members, which has considerably improved their output.
The info issue
I joined Liberty Dental about two and a half years in the past, and the primary massive alternative I noticed was knowledge, which was everywhere. We had a type of small knowledge warehouse on-prem. That was my first venture. Like anybody else round that point, we moved it to the cloud, however in a approach that it was solely what was wanted. We created our knowledge mannequin in a approach that happy the necessities of what we had a imaginative and prescient of.
So even earlier than this complete ChatGPT/genAI grew to become a giant factor — like three months earlier than that — we went stay fully within the cloud on Azure. That was the inspiration.