WestJet is apologizing after a collection of delays and cancellations left passengers stranded at an airport and confused about what to do and the place they might keep.
Sheila Karrow was amongst travellers whose flight out of Calgary was delayed 4 instances due to a crew problem on Feb. 16 earlier than lastly being cancelled within the in a single day hours, leaving them caught within the airport.
“We have been all form of bewildered,” she stated. “There have been a variety of aged individuals there, too.”
She says they have been informed to gather their baggage they usually’d be met by airline representatives with lodge and meals vouchers and particulars on rebooking.
Besides Karrow says there was nobody there.
“We discover our method as much as baggage, we’re standing there, and there was nobody there to fulfill us,” she defined.
“Folks have been choosing up their baggage. They didn’t know the place to go or what to do. Some individuals have been reserving their very own motels. Some individuals have been calling attempting to get by way of to WestJet, and by no means obtained by way of,” she stated.
“There was a pair that I discovered who had been ready for an hour and a half to 2 hours and by no means did get by way of.”
Karrow says she spent the night time on a bench, and it was the subsequent day earlier than she was notified of her rebooking.
“They rebooked me on a flight on the subsequent day, at meal time, to go to Kelowna, after which I must be there in a single day, after which the subsequent day, a flight again to Nanaimo, so a two-day delay,” she defined.
She and some others booked flights on one other airline, spending greater than $700, for which they’ve been promised reimbursement.
WestJet is apologizing, blaming a crew problem for the cancellation, and saying meals and lodge vouchers weren’t capable of be emailed immediately due to the in a single day hours.
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