Virgin Media says it has mounted a problem that left many purchasers unable to get on-line.
The telecoms large stated on Monday it was conscious of “intermittent points” with its companies and apologised to clients, including it was working to resolve the problem as a “precedence”.
The corporate has not confirmed what has prompted the problem.
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Greater than 9,000 experiences of points have been made since 11am, in accordance with service standing web site Downdetector, with the bulk saying their web companies had been affected.
In an announcement, the corporate stated: “We’re conscious that some clients are experiencing intermittent points with their companies,” a Virgin Media O2 spokesperson stated.
“We apologise for any inconvenience and are working to repair this as a precedence.”
In an announcement in a while Monday, a Virgin Media spokesperson stated: “We have now now totally restored companies for all clients, following an earlier outage. We want to apologise once more to clients who have been impacted for any inconvenience prompted.”
‘Not useful’
Many affected clients additionally took to social media to report points with their companies, with one describing the connection as “all over”.
One other wrote: “Why on a Monday of all days.”
A 3rd questioned whether or not the corporate would reimburse them for the cellular knowledge they’ve had to make use of to be able to entry the web.
“I hope you are going to reimburse me for my knowledge I’ve used right now, being with O2 knowledge and having my very own Virgin Media broadband down I’m utilizing all of my knowledge that I’ve left… not useful,” they wrote.
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Virgin Media merged with O2 UK again in June 2021.
The deal concerned US media agency Liberty International, the proprietor of the Virgin Media cable TV and broadband supplier, becoming a member of forces with Spanish agency Telefonica to create a £31bn firm.
Virgin Media reported having 5.7 million broadband clients on the finish of its second quarter in 2024 – lots of whom additionally purchase cellular and pay-television companies from the corporate.
