New Delhi:Meals and Client Affairs Minister Pralhad Joshi on Tuesday launched a number of initiatives to strengthen client safety, together with synthetic intelligence-enabled helpline and instruments to detect misleading advertising and marketing practices, whereas main e-commerce gamers pledged to boost on-line procuring security.
Main platforms, together with Reliance Retail, Tata Sons and Zomato adopted a security pledge as the federal government rolled out new client safety measures just like the AI-enabled Nationwide Client Helpline, e-maap portal and Jago Grahak Jago cell utility.
“Vital progress has been made in expediting resolutions of client disputes,” Joshi mentioned on the Nationwide Client Day occasion.
The minister, who attended the occasion on-line, highlighted that out of three,628 instances filed with the Nationwide Fee between January and November this yr, 6,587 instances have been disposed of by the nation’s three-tier client courtroom system at district, state and nationwide ranges.
The federal government’s e-Daakhil Portal, launched in 2020 and expanded nationwide in June 2023, has achieved 100 per cent adoption for on-line criticism submitting in states like Karnataka, Punjab and Rajasthan, in addition to a number of districts.
Addressing rising e-commerce issues, Joshi mentioned: “Whereas this digital revolution gives unimaginable alternatives, the Indian authorities believes it’s equally vital for our customers to really feel assured and make knowledgeable selections.”
The Client Safety Authority (CCPA) is drafting new pointers to control surrogate promoting and has issued notices to 13 corporations for non-compliance with present guidelines, he added.
Minister of State for Client Affairs B L Verma, Telecom Regulatory Authority of India Chairman Anil Kumar Lahoti, All India Council for Technical Schooling T G Sitharam and Client Affairs Secretary Nidhi Khare had been current on the occasion.
