ExOne and voxeljet launch unified global aftermarket support network across eight countries

ExOne GmbH and voxeljet AG, each a part of ExOne International Holdings, have launched a unified international Aftermarket Service and Assist Community for his or her industrial 3D printing techniques. Introduced in Detroit, Michigan, on November 13, 2025, the coordinated framework brings collectively greater than 45 factory-trained technicians and expanded spare elements inventories throughout eight nations, aiming to enhance response instances, uptime, and repair consistency for binder jet 3D printing clients worldwide.

“Industrial clients depend on our techniques for mission-critical operations,” stated Eric Bader, CEO of ExOne International Holdings. “By uniting our aftermarket operations, we’re making certain that each ExOne and voxeljet system, irrespective of the place it’s put in, receives the identical stage of proactive, skilled assist. This marks a significant step towards a seamless, world-class buyer expertise.”

By the brand new alliance, ExOne and voxeljet customers within the USA, Germany, Japan, China, India, South Korea, Singapore, and France acquire entry to on-demand technical assist, expanded native spare elements availability, and joint area service groups. This consists of greater than $1 million in spare elements stocked at a shared service heart close to Detroit. The community additionally standardizes procedures for preventive upkeep, distant diagnostics, and high quality and cybersecurity protocols.

“Our clients rely on quick, dependable service, and that begins with bringing aftermarket assist nearer to the place they function,” stated Mike Dougherty, Managing Director, voxeljet America. “By increasing our native elements inventories and repair capabilities, we’re lowering downtime and giving clients entry to the experience and parts they want, proper in their very own areas.”

Technicians are educated below a unified curriculum masking ExOne S-Max and voxeljet VX collection platforms. Harmonized upkeep contracts, accelerated logistics, and an built-in digital ticketing and repair reporting system are deliberate to roll out from early 2026.

Consolidation and enlargement throughout ExOne and voxeljet

The launch follows a interval of accelerated restructuring and enlargement for each firms. Earlier this 12 months, a German courtroom authorized the sale of ExOne’s German and Japanese subsidiaries to an affiliate of Anzu Partners, forming the premise of ExOne International Holdings’ present construction. Extra just lately, voxeljet reported new validation milestones for its VX9000 system in multi-ton industrial casting environments, underscoring the rising scale of binder jet manufacturing functions. 

ExOne and voxeljet additionally started aligning elements of their customer-facing operations in October 2025, when the businesses introduced preliminary joint initiatives to expand global 3D printing services, steps now formalized by way of the unified aftermarket assist community.

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Featured picture reveals ExOne’s Metallic 3D Printing Adoption Centre in Germany. Picture through ExOne.