Etihad Airways has delivered its strongest-ever first-quarter results, reaching a internet revenue of AED 685 million (USD 187 million), up 30 per cent year-on-year. The airline additionally posted record-breaking customer satisfaction scores, up 20 per cent in comparison with the identical interval final 12 months, marking a powerful begin to 2025.
The airline carried 5 million passengers between January and March, a 16 per cent rise year-on-year, supported by a 14 per cent improve in Obtainable Seat Kilometres (ASK) and a passenger load factor of 87 per cent, up one proportion level. Etihad now operates 80 locations and has introduced 16 new routes for the 12 months.
The service’s income reached AED 6.6 billion (USD 1.8 billion), up 15 per cent year-on-year, with passenger income alone contributing AED 5.5 billion. Cargo revenues rose 8 per cent regardless of a 4 per cent dip in quantity, supported by higher yields.
Buyer satisfaction improved throughout a number of areas, together with check-in, boarding, inflight companies, and digital platforms. New lounge and onboard menus had been launched, and the reintroduction of an A380 with First Flats and The Residence marked a continued push in premium travel. The A350-1000 and Boeing 787 Dreamliner additionally joined the fleet, providing up to date inflight leisure and high-speed Wi-Fi.
The airline expanded First Class choices to extra routes, together with on the A321LR—making it the primary regional service to introduce First Class on a single-aisle plane. Enhanced companies corresponding to personal chauffeur transfers, concierge, and baggage-free journey had been additionally introduced.
Etihad reported an EBITDA of AED 1.4 billion (USD 379 million), up 32 per cent, with a margin of 21 per cent. Working money circulation reached AED 1.8 billion, and internet leverage improved to 1.1x from 1.9x a 12 months earlier, underscoring strong financial health and operational efficiency.
Chief Government Officer Antonoaldo Neves mentioned, “Attaining our highest-ever Q1 revenue and buyer satisfaction scores displays the power of our enterprise and the dedication of our individuals. We stay centered on delivering distinctive visitor experiences whereas rising sustainably and effectively.”
