New Knowledge Cloud options to spice up Salesforce’s AI brokers
September 17, 2024: In a transfer designed to empower its AI brokers with a lift in capabilities, Salesforce is rolling out new features for its Data Cloud. The main focus is on enhancing the info accessibility and processing energy for Einstein, Salesforce’s AI engine. The brand new options embody information lakes for storing massive quantities of data, information warehousing for structured information evaluation, and streaming information ingestion for real-time insights. Salesforce hopes that by bettering information administration, its AI brokers to deal with advanced duties, personalize interactions, and finally drive gross sales and enhance buyer satisfaction.
Certinia showcases Buyer Success Cloud at Dreamforce
September 17, 2024: Skilled providers automation agency Certinia used the Salesforce Dreamforce 2024 convention in San Francisco to announce its Customer Success Cloud solution. This cloud-based platform is designed to assist enterprises rework buyer experiences by providing a hub for managing all buyer interactions. Natively constructed on the Salesforce platform, CS Cloud makes use of the identical underlying database as Certinia’s marquee product, Skilled Providers Cloud (PS Cloud), however with a view to the wants of the client success supervisor relatively than a supervisor {of professional} providers.
Slack opens as much as third-party AI ‘brokers’
September 16: Slack is opening its platform to third-party AI agents. The transfer is designed to combine AI assistants from Asana, Adobe, Anthropic, Field and others immediately into Slack workflows. In response to an announcement from Salesforce, customers can work together with these AI brokers to entry information, replace data and draft emails with out leaving the Slack platform. Different AI options in Slack are receiving upgradesinclude AI-powered summaries for video calls and an AI workflow builder designed to automate duties.
