Costa Blanca airport scoops ‘Best in Europe’ award after record-breaking year for passenger numbers

ALICANTE-ELCHE airport has gained a ‘Finest in Europe’ award for the fifth time.

The 2024 honour is handed down by the Airports Council Worldwide (ACI) within the class of airports serving between 15 to 25 million passengers.

It recognises excellence in service and the vary of amenities provided to travellers.

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It’s awarded by learning suggestions from passengers utilizing Alicante-Elche which welcomed a file variety of travellers final 12 months.

Persons are requested about their expertise in varied classes together with entry, amenities, the friendliness of the workers, safety and ready instances on the safety management.

It’s the third consecutive 12 months that Alicante-Elche has been a winner after introducing an AI chatbot referred to as Oli to assist travellers.

It helps passengers discover flights and reply queries.

2024 additionally noticed the terminal broaden its duty-free store with new interactive components in addition to opening its first Sensory Room for autistic travellers.

The award will probably be offered in early September on the ‘ACI World Buyer Expertise Summit and Exhibition’ gala in Guangzhou, China.

As well as, the ACI has included the Costa Blanca airport in its ‘ACI World Director Normal’s Roll of Excellence’ recognition for 2024- just one out 10 airports to obtain the honour for 2024.

ACI World CEO, Justin Erbacci, congratulated the airport, stating: “In in the present day’s quickly evolving world the place passenger experiences are increased than ever, airports should repeatedly push the boundaries of service to remain forward of the curve.”

Airport supervisor, Laura Navarro, mentioned: “The award encourages us to proceed working and supporting the airport group that has been dedicated to enhancing providers over time, and recognises all of the workers and establishments that present nice professionalism’.