Symbl.ai, based in 2018 by Surbhi Rathore and Toshish Jawale, was a Seattle-based startup specializing in real-time AI options for analyzing voice, video, and textual content conversations. In Could 2025, Invoca, a frontrunner in AI-powered income execution platforms, acquired Symbl.ai to boost its conversational intelligence capabilities.
What does Symbl.ai do?
Symbl.ai developed AI fashions and instruments designed to grasp and generate human-like conversations throughout varied channels. Their platform enabled enterprises to construct real-time AI brokers, orchestrate multimodal experiences, and derive analytics from voice, video, and chat interactions at scale.
Key Capabilities
- Specialised AI Fashions: Symbl.ai’s proprietary giant language mannequin (LLM), Nebula, was educated solely on human dialogue, enabling it to grasp and generate empathetic human conversations in real-time throughout voice and textual content channels.
- Multi-Agent Platform: The platform allowed the creation and deployment of interconnected AI brokers able to collaborating to unravel advanced communication challenges inside particular enterprise contexts.
- Actual-Time AI Experiences: Symbl.ai supplied dynamic in-call and post-call AI experiences, together with proactive teaching and clever nudges, throughout voice, video, and chat, tailor-made to particular buyer expertise workflows.
- Unified Dialog Intelligence: The platform reworked unstructured voice and textual content into structured insights routinely, measuring efficiency, sentiment, and tendencies throughout each interplay to drive higher outcomes and compliance.
- Developer-Pleasant Instruments: Symbl.ai supplied low-code APIs and SDKs, enabling builders to construct dwell experiences comparable to voice bots or dwell help options for particular roles inside their merchandise and workflows.
- Integration Capabilities: The platform built-in with varied CRM platforms like Salesforce and HubSpot, BI platforms, digital assembly platforms, and knowledge shops, permitting seamless incorporation of dialog insights into current enterprise techniques.
- Pre-Constructed Consumer Interfaces: Symbl.ai supplied pre-built consumer interfaces, such because the Insights UI, to facilitate the visualization and evaluation of dialog knowledge, enhancing consumer expertise and decision-making processes.
Why it stands out
Symbl.ai’s give attention to real-time, empathetic understanding of human conversations throughout a number of channels set it aside within the AI dialog intelligence area. Its specialised LLM, Nebula, and multi-agent platform enabled companies to deploy interconnected AI brokers able to addressing advanced communication challenges, offering a complete answer for enhancing buyer interactions.
Fast Details
- Based: 2018
- Headquarters: Seattle, Washington
- Web site: symbl.ai
- LinkedIn: symbldotai
- Acquired by Invoca: Could 28, 2025
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