Utilizing AI-powered low-code, Scoot greater than doubles the event pace of its inside communications software, enhancing operational response time throughout flight disruptions
SINGAPORE, Aug. 19, 2025 /PRNewswire/ — Scoot, the low-cost subsidiary of Singapore Airways (SIA), has chosen OutSystems, a number one AI-powered low-code improvement platform, to modernise its flight disruption administration capabilities and enhance operational effectivity. Leveraging AI-powered low-code, Scoot now unifies its varied communications methods onto a centralised platform for flight operations administration, facilitating efficient cross-department coordination and higher decision-making throughout flight disruptions.
Within the industrial aviation trade, swift and correct communication is important for sustaining buyer belief and delivering clean buyer journey expertise, notably throughout surprising occasions. Recognising this, Scoot recognized a important have to modernise its flight disruption administration system, which relied closely on fragmented, text-based group chats that manually distributed over 600 notifications each day to numerous groups. This guide system, nevertheless, considerably hindered operational effectivity, as essential updates on flight standing might take a while to achieve the mandatory stakeholders, delaying decision-making and impacting buyer satisfaction.
By reducing improvement time from eight months to two-and-a-half months with OutSystems, Scoot developed the Digital Operations Command Heart (vOCC) software at greater than twice the pace in comparison with conventional improvement. The appliance integrates a number of inside communication methods to coordinate notifications and get rid of communication bottlenecks between stakeholders throughout operational disruptions, together with:
Direct Reference to Scoot’s Operations Command Centre: Permits real-time entry to important details about delayed flights and different disruptions, the place updates are robotically shared throughout departments, together with operations, public relations, and customer support groups.
Integration with Downstream Industrial Purposes: Permits for well timed supply of updates to affected passengers by varied channels, together with e mail and textual content messages.
Scoot’s Digital Operations Command Centre App Developed utilizing OutSystems. Screenshots are for illustration functions solely.
The adoption of OutSystems has yielded vital outcomes for Scoot, together with a 90% improve in knowledge visibility throughout all stakeholders and a discount of over 60% in guide processing time. Moreover, groups can now monitor quantifiable disruption metrics resembling flight retiming metrics and variety of connecting passengers, permitting for extra data-driven selections to enhance operational effectivity.
Mr Jaya Balaji MV, Vice President Info Know-how of Scoot, mentioned, “As a digital-first airline, we consider trendy know-how is important to enhancing buyer satisfaction whereas sustaining price effectivity. Digital innovation is essential to unlocking these potentialities at Scoot, and our vOCC software displays this imaginative and prescient. By remodeling our operations management centre — the ‘nerve centre’ of the airline — with knowledge and AI-driven insights, we’ve strengthened real-time decision-making, improved cross-team collaboration, and accelerated our response throughout disruptions resembling flight delays or cancellations.”
He added, “Few industries demand agility and adaptableness like industrial aviation, the place the flexibility to react and pivot shortly, particularly throughout surprising occasions, could make all of the distinction in sustaining service continuity and buyer belief. On this high-stakes setting, clear, real-time communication for info trade and collaboration is not simply useful – it’s an crucial. Adopting AI-powered low-code is a mirrored image of Scoot’s dedication to assembly these exacting requirements with pace, precision, and innovation. Our partnership with OutSystems has considerably accelerated the supply of a key communication resolution, driving extra environment friendly useful resource allocation and enhancing operational excellence, in the end elevating the shopper expertise.”
“The impression of low-code and AI at the moment goes past operational optimisation and effectivity; these mixed applied sciences are actively reshaping the way in which industries perform at their core. Scoot’s breakthrough in growing its first disruption-handling cellular software, alongside the clear enterprise outcomes it achieved, exemplifies how AI-powered low-code is a real game-changer for constructing mission-critical options that gas resilience and strategic benefit in a fast-evolving enterprise panorama. Collaborating with Scoot has been a privilege – we’re proud to energy their imaginative and prescient for smarter, extra related journey whereas setting new requirements for service excellence in aviation,” mentionedLeonard Tan, Regional Director, Singapore, Malaysia, Brunei, and Better China Area at OutSystems.
Wanting forward, Scoot will additional improve its vOCC software by integrating AI capabilities by way of OutSystems Mentor, enabling automated, personalised communication with passengers. These enhancements will strengthen Scoot’s dedication to delivering dependable, high quality companies and elevating prospects’ journey experiences.
OutSystems is a number one AI-powered low-code improvement platform, empowering IT leaders with a greater solution to construct the software program that issues most. TheOutSystems platform helps firms develop, deploy, and keep mission-critical purposes by unifying and automating the whole software program lifecycle. With OutSystems, organizations leveragegen AI to ship software program instantaneously, adapt sooner to altering necessities, and scale back technical debt by constructing on a future-proof platform. Serving to prospects obtain their enterprise objectives by addressing key strategic initiatives, OutSystems delivers manufacturing software program as much as10x faster than traditional development. Acknowledged as a pacesetter by analysts, IT executives, enterprise leaders, and builders all over the world, international manufacturers belief OutSystems to sort out their unattainable tasks and switch their huge concepts into software program that strikes their enterprise, individuals, and the world ahead. Based in 2001, the corporate’s community spans greater than850,000 community members, over500 partners, and energetic prospects in 75+ international locations throughout 20+ industries. Study extra atwww.outsystems.com.
