Julie Taillefer has been experiencing one of many unlucky realities of air journey, after arriving again at Calgary International Airport early Monday morning — however her bag by no means joined her.
“The bags began coming down, I waited… and it by no means confirmed up,” Taillefer mentioned.
Fortunately, Taillefer says, that is the primary time she’s needed to take care of a scenario like this.
After submitting a declare with Air Canada, she was promised they’d keep up a correspondence — so she drove 90 minutes dwelling to Drumheller, Alta.
When she awoke the following morning, she checked the situation of the AirTag positioned in her baggage, discovering it had final been situated contained in the arrivals terminal at 7:11 a.m. that morning.
A screenshot from Julie Taillefer’s cellphone, exhibiting her AirTag inside her baggage at Calgary Worldwide Airport. It was final situated a number of hours in any case the baggage from her flight had been collected.
Julie Taillefer / Equipped
“It’s pretty irritating,” Taillefer mentioned. “I can see my bag sitting there, however I can’t get it.”
Taillefer reached out to the airline a number of instances and likewise contacted the airport’s misplaced and located division to no avail.
After getting nowhere, she then reached out to International Information. After contacting Air Canada, they issued an announcement saying they might get in contact along with her.
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“On this case, we will verify from our scanning data, that the passenger’s bag was offloaded in Calgary from the plane of flight AC228/Could 4 01:40 MDT,” the airline mentioned.
“It was then inducted into the luggage arrivals system and delivered to Carousel 9 at 01:51 MDT.”
Air Canada believes one other passenger might have taken off along with her bag.
“We proceed searching for it and have requested video footage from the Airport Authority for each baggage carousel space and round Deville’s, the situation the Air Tag was reporting,” the airline mentioned.
“It has not been returned to our luggage workforce.”
Taillefer disputes that declare, saying she arrived on the baggage space earlier than they started to hit the carousel.
“There weren’t very many individuals within the airport as a result of it was after midnight,” Taillefer mentioned.
“There was no means anybody would have taken it… I used to be proper there on the chute.”
Taillefer’s AirTag knowledge reveals it was within the airport space 5 hours after Air Canada says it initially arrived to the carousel.
One airline skilled says knowledge like this may be extraordinarily useful.
“(AirTags) are useful, principally in your satisfaction,” defined Rick Erickson, a Calgary-based airline trade analyst .
“Now you realize it’s someplace within the system (and it’s) extremely unlikely that it’s been misplaced or stolen.”
Air Canada reached out to Taillefer on Thursday afternoon, after her interview with International Information. They instructed her it nonetheless hadn’t been discovered, however they’d been engaged on it.
Making issues worse, she’s heading on a weeks-long street journey in just some days, and he or she’d wish to take a number of the gadgets in that bag along with her on her subsequent journey.
“I simply need to discuss to any individual and clarify I can see the place the bag was sitting, proper on the terminal.”
Similar to the areas passengers see when travelling by the airport, Erickson says the programs beneath them that deal with baggage have additionally advanced considerably through the years.
“(Airways and airports) monitor the bag from the time it left your hand, to the time it will get loaded on to the airplane, and vice versa,” Erickson mentioned.
“The airways themselves try as arduous as they’ll to maneuver away from utilizing labour on the airport. The extra they’ll get you, because the passenger, to do, the cheaper it’s for them to function.
“The Calgary (system) is fairly extremely advanced. They’ve obtained particular person, numbered carts that journey across the airport system. These are all numbered. Your bag, when it enters that cart… is correlated to that cart quantity, and at any time, (airports and airways) know the place that cart is.”
The Calgary Airport Authority handles roughly 12.5 million baggage every year, and on peak journey days, there might be upwards of 30,000 baggage coming by the system.
Points nonetheless come up now and again — however Erickson says they’re few and much between today.
“They are often mechanical, with the precise baggage system, with the computerized system, or often, there’s some type of mishandling when it falls out of the cart (for instance).”
As safety has steadily elevated within the airline trade, Erickson says time has been added to a course of like this.
“They’re very afraid of fraud, they usually’re going to verify you very rigorously. It provides to the time delays.”
Taillefer says the scenario is inconvenient, however comprehensible. She’s comfortable she put her AirTag in her baggage for the primary time earlier than the journey, however she says the shortage of communication is probably the most irritating.
“I can’t come up with anyone and provides them particulars… I don’t know in the event that they’re even making an attempt.”
© 2025 International Information, a division of Corus Leisure Inc.
