WestJet is apologizing after a sequence of delays and cancellations left passengers stranded at an airport and confused about what to do and the place they’d keep.
Sheila Karrow was amongst travellers whose flight out of Calgary was delayed 4 instances due to a crew subject on Feb. 16 earlier than lastly being cancelled within the in a single day hours, leaving them caught within the airport.
“We had been all form of bewildered,” she mentioned. “There have been a number of aged individuals there, too.”
She says they had been advised to gather their baggage and so they’d be met by airline representatives with lodge and meals vouchers and particulars on rebooking.
Besides Karrow says there was nobody there.
“We discover our approach as much as baggage, we’re standing there, and there was nobody there to fulfill us,” she defined.
“Folks had been selecting up their baggage. They didn’t know the place to go or what to do. Some individuals had been reserving their very own motels. Some individuals had been calling attempting to get by means of to WestJet, and by no means acquired by means of,” she mentioned.
“There was a pair that I discovered who had been ready for an hour and a half to 2 hours and by no means did get by means of.”
Karrow says she spent the evening on a bench, and it was the subsequent day earlier than she was notified of her rebooking.
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“They rebooked me on a flight on the subsequent day, at time for dinner, to go to Kelowna, after which I must be there in a single day, after which the subsequent day, a flight again to Nanaimo, so a two-day delay,” she defined.
She and some others booked flights on one other airline, spending greater than $700, for which they’ve been promised reimbursement.
WestJet is apologizing, blaming a crew subject for the cancellation.
“We sincerely apologize to friends travelling on WS3299 for the inconvenience they skilled on their travels from Regina by way of Calgary to Nanaimo,” the airline mentioned in an announcement to 1130 NewsRadio.
“We will verify that WS3299 was initially cancelled as a consequence of unscheduled upkeep which was required for security. This cancellation finally had downline affect on the Calgary to Nanaimo flight WS3103 as the identical crew was to function that part.
“Sadly, as a result of timing of the cancellation (after midnight) the usual automated course of was not in a position to electronic mail meals and lodging vouchers.”
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