TOKYO, Nov 26 (News On Japan) –
Mercari, a number one on-line market, has introduced new measures and compensation insurance policies in response to rising points amongst customers, such because the fraudulent substitute of returned objects.
Since mid-November, Mercari has seen an increase in complaints involving conditions the place sellers comply with a purchaser’s return request, solely to obtain objects utterly totally different from these initially bought.
On November twenty fifth, Mercari unveiled a number of initiatives to deal with these issues. The corporate has established a brand new “Merchandise Restoration Middle” to gather disputed objects and confirm their authenticity. Moreover, they introduced that compensation shall be offered to customers deemed to have suffered monetary hurt.
To stop fraudulent customers from accessing the platform, Mercari has expanded the scope of necessary identification verification for transactions and strengthened cooperation with legislation enforcement. The corporate additionally plans to introduce an AI system designed to detect fraudulent actions extra successfully.
Supply: ANN
